DoctorChat – Online Doctor Consultation
An exclusive benefit for Allianz Travel policyholders
Travel with greater peace of mind with DoctorChat, an online doctor consultation service provided by Abi. Get access to advice from qualified doctors 24 hours a day if you become unwell or experience any unusual symptoms while travelling.
As an Allianz Travel policyholder, you can conveniently and privately access DoctorChat via LINE at no additional cost. No appointment is required, and there is no need to wait in line.
Because illness can happen at any time during your trip, DoctorChat is here to provide you with convenient access to medical advice, helping you make informed decisions about your health and continue your journey with greater confidence.
How to Use DoctorChat
1. Scan the QR code or click the link received in your email to access the service on the LINE application.
2. Enter your Activation Code.
3. Select your preferred language (Thai or English).
4. Enter your travel insurance policy number.
5. Type “Yes” to accept the terms and conditions of the service.
6. Enter details about your health-related question or symptoms.
7. Start chatting with a doctor immediately.
Terms and conditions apply.
Terms and Conditions of Use
- The DoctorChat online doctor consultation service is available exclusively to policyholders who purchase any plan under Allianz Travel Smart Plus, at no additional cost. Policyholders with a Single Trip Plan can use the service for up to 1 month, while policyholders with an Annual Plan can use the service for up to 365 days, starting from the date they register to use the benefit.
- The service is available only when the policyholder is travelling abroad and within the period of insurance coverage specified in their travel insurance policy.
- This benefit is non-transferable and cannot be exchanged for or converted into cash or any other benefit.
- This service does not cover the prescription, purchase and/or delivery of medication.
- The Company reserves the right to amend or change the terms and conditions of the service without prior notice. In the event of any dispute, the Company’s decision shall be final.
- Abi Global Health Limited is the provider of the DoctorChat online doctor consultation service. AWP Services (Thailand) Co., Ltd. acts solely as the insurance broker offering travel insurance, while Allianz Ayudhya General Insurance Public Company Limited is the insurer. Coverage is subject to the details, terms and conditions specified in your insurance policy.
- DoctorChat is not an emergency assistance service. If you experience symptoms that require urgent medical attention, please contact the 24-hour Emergency Assistance Service at +66 (0)2 342 3237 or email claim-TH@allianz.com for assistance in arranging medical treatment at a hospital.
Frequently Asked Questions (FAQ)
Who can use the DoctorChat online doctor consultation service?
DoctorChat is an exclusive benefit provided to policyholders who purchase any plan under Allianz Travel Smart Plus.
What types of medical advice does DoctorChat provide?
DoctorChat is suitable for seeking advice about general health concerns and common illnesses. In the event of a medical emergency, please go to the nearest hospital immediately.
Do I need to make an appointment to consult a doctor online?
No appointment is required. You can consult a doctor through the LINE application without making an appointment in advance.
Who are the doctors providing the consultations?
Doctors providing the DoctorChat online consultation service are qualified and legally licensed medical professionals with experience in patient care. The doctor’s name and relevant details will be displayed through the application before each consultation.
What are the operating hours of DoctorChat?
DoctorChat is available 24 hours a day.
How long can I use the DoctorChat service?
You can start using the service once your account registration has been completed. Single Trip Plan policyholders can use the service for up to 1 month, while Annual Plan policyholders can use it for up to 365 days.
Can the doctor issue a prescription?
Currently, the DoctorChat online doctor consultation service does not support the issuance of prescriptions.
Is my consultation information kept confidential?
Your consultation and medical information will be kept confidential. Information submitted through the system is encrypted and securely stored in accordance with applicable data security standards.
What should I do if my internet connection is interrupted?
DoctorChat requires an internet connection. If your connection is interrupted, reconnect to the internet and return to the chat to continue your consultation.
Contact Us
For Registration or Technical Issues
Contact Abi Global Health Limited
Email: info@abi.ai
For Questions About Your Travel Insurance
Customer Relations
Tel: +66 2 305 8512 (Monday–Friday, 08:30–17:30)
Email: traveinsurance-th@allianz.com
Line Official: @allianztravel
We’re Here to Support You Throughout Your Journey
Peace of mind when you become unwell during your trip with DoctorChat
Traveling abroad? Stay covered with Allianz peace of mind.
This travel insurance product is managed and sold by AWP Services (Thailand) Co., Ltd. (the authorized brokerage company, Non-Life Broker License No. Wor00034/2559, under the tradename of “Allianz Travel”) and underwritten by Allianz Ayudhya General Insurance Public Company Limited. Please read and study Travel Insurance Policy for Single Plan, Travel Insurance Policy for Annual Plan, and Travel Insurance Policy for Overseas Student Plan that specified all terms and conditions of benefits coverage, exclusions, period of coverage, premium and other relevant information therein. If you have more inquiries or questions, please do not hesitate to contact us for further information or assistance before completing your purchase.
Terms and conditions apply.